Privacy Policy

1. Introduction

Centivora respects your privacy and is committed to handling personal and business information with responsibility and transparency.

This Privacy Policy explains how data is collected, used, processed, stored, protected and shared when individuals or businesses engage with Centivora through its website, platform, AI Service Business OS, training, support and implementation services.

This policy should be read together with Centivora’s Terms and any other relevant legal disclosures presented at the point of data collection or service use.

2. About Centivora

Centivora provides an AI Service Business OS, strategic implementation, training modules, support workflows and customer operating flow setup for service and customer-facing businesses.

Depending on the service selected, Centivora may act as an independent service provider or as a processor of data provided by business clients for service execution purposes.

3. Information We May Collect

Centivora may collect personal, business and technical information directly from you, from your authorized representatives, or through your interaction with our systems and support channels.

Information may include:

• full name
• phone number
• WhatsApp number
• email address
• business name
• business category/path
• business address
• billing details
• payment status
• plan selection
• demo booking details
• form responses
• customer journey details
• service/product details
• brand assets
• business documents
• KYC/document-related workflow information where relevant
• messages and communication history
• support queries
• training participation details
• platform usage details
• technical data such as device/browser/IP/usage logs

4. Business and Customer Data

During implementation or support activities, clients may share business-sensitive information and, in some cases, customer-related data required for service delivery.

Centivora processes such information for agreed operational outcomes and does not claim ownership of client customer records.

Clients remain responsible for ensuring they have lawful authority to share customer information with Centivora for the selected service scope.

5. How We Use Information

Centivora may use collected information for legitimate service and operational purposes, including to:

• evaluate your inquiry, qualification and onboarding requirements;
• schedule demos, consultations, implementation calls and service sessions;
• deliver purchased plans, training programs, support and platform access;
• set up and manage your AI Service Business OS workflows and related automation;
• process billing, invoices, receipts, payment confirmations and renewal records;
• maintain account administration, service history and support continuity;
• respond to support requests, escalation cases and technical troubleshooting;
• improve product quality, user experience, performance and service operations;
• monitor platform integrity, detect abuse, fraud or unauthorized activity;
• comply with legal, financial, regulatory and record-keeping obligations;
• send important service, security and policy-related communications; and
• provide non-essential updates only where consent or lawful basis permits.

6. Communication

Centivora may communicate with you through approved channels and for clear service-related purposes.

Channels may include:

• email;
• phone call;
• WhatsApp;
• website forms and scheduled meeting tools;
• in-platform notices and support ticket systems.

Communication types may include:

• demo confirmations and reminders;
• onboarding instructions and implementation requests;
• support responses and account notifications;
• service updates, policy changes and security notices;
• billing, payment and renewal communication;
• optional marketing or educational updates (where permitted).

You may opt out of non-essential marketing communication using available unsubscribe or request options.

However, essential service, account, compliance and security-related communication may continue as needed to maintain your active relationship with Centivora.

7. AI Brain and AI Agents

Centivora may use AI-assisted systems, including AI Brain and AI Agents, to support analysis, workflow execution, drafting, categorization and operational recommendations.

Important: AI outputs should be reviewed by you or your team before business-critical, legal, financial, hiring, compliance or customer-impact decisions are made.

Centivora does not guarantee absolute completeness, suitability or accuracy of AI-generated responses in every context, and users remain responsible for final review and implementation decisions.

8. Payment and Billing Information

Billing information is collected for plan activation, invoicing, payment tracking and account management.

Payment processing may involve authorized third-party payment gateways or finance tools configured for Centivora operations.

Centivora does not represent that it stores full sensitive card data directly unless explicitly required and secured by compliant processes.

9. Cookies and Tracking Technologies

Centivora may use cookies or similar technologies to support website and platform functions.

These technologies may be used for:

• core website operation and session continuity;
• security, access control and fraud prevention;
• performance measurement and service analytics;
• user experience improvement and feature optimization;
• communication flow attribution and campaign effectiveness (where applicable).

Most browsers allow you to manage cookies through settings.

Disabling certain cookies may reduce functionality of some website or service features.

10. Third-Party Tools and Service Providers

Centivora may rely on trusted third-party providers to operate and improve services.

Categories may include:

• cloud hosting and infrastructure providers;
• CRM and customer communication systems;
• payment processors and accounting tools;
• analytics and performance monitoring tools;
• training, scheduling and collaboration platforms;
• security monitoring and fraud-prevention services;
• document management and workflow platforms.

These providers are engaged for legitimate operational purposes and are expected to process data according to contractual and applicable legal requirements.

11. Data Sharing

Centivora may share information only where reasonably necessary for service delivery, legal compliance, payment administration, security operations or authorized business support.

Centivora does not sell personal data.

Information sharing is limited to legitimate business need and applicable lawful basis.

12. Data Storage and Security

Centivora applies reasonable administrative, technical and organizational safeguards to protect information against unauthorized access, disclosure, misuse, alteration or loss.

Reasonable measures may include:

• access controls and role-based restrictions;
• credential management and security hygiene practices;
• secure communication channels where feasible;
• monitoring and incident-response procedures;
• limited retention and controlled data handling workflows.

No internet-based system can be guaranteed to be 100% secure, and Centivora does not claim absolute security in all circumstances.

13. Data Retention

Centivora retains information for as long as reasonably necessary for legitimate operational and legal purposes.

Retention reasons may include:

• ongoing service delivery and support continuity;
• billing, accounting and audit records;
• contractual obligations and dispute management;
• security, fraud prevention and system integrity;
• compliance with applicable legal requirements.

When data is no longer required, Centivora may delete, archive or anonymize it according to operational and legal standards.

14. Client Customer Data

Where client customer data is processed during service delivery, clients remain responsible for lawful collection and transfer of that data.

Client responsibilities include:

• obtaining required notices, permissions or lawful basis from end customers;
• ensuring submitted customer data is relevant and lawful;
• avoiding prohibited or unlawful content in submitted records;
• responding to customer rights requests where applicable;
• maintaining sector-specific compliance obligations.

15. Children’s Data

Centivora services are intended for business and professional use and are not directed to children for independent use.

For Schools & Institutes or education-related use cases, clients may provide student, parent or guardian-related information where required for admission, attendance, homework, fee reminders, communication or support workflows.

In such cases, the client is responsible for ensuring that the data is collected, shared and used lawfully, including obtaining appropriate parent/guardian consent or authorization where required.

If Centivora becomes aware that children’s personal information has been submitted without valid authorization where required, reasonable steps may be taken to remove, restrict or handle that data appropriately.

16. Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have rights regarding your personal data.

These rights may include:

• the right to request access to your personal information;
• the right to request correction of inaccurate data;
• the right to request deletion where legally permissible;
• the right to object to or restrict certain processing activities;
• the right to request portability where applicable;
• the right to withdraw consent where processing depends on consent.

Centivora may require identity verification before acting on rights requests and may retain or process certain information where necessary to comply with legal obligations, security requirements or legitimate business needs.

17. Withdrawal of Consent

Where data processing is based on consent, you may withdraw consent at any time by contacting Centivora through official channels.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal and may impact availability of specific features or services.

18. Data Accuracy

You are encouraged to provide accurate and up-to-date information when interacting with Centivora.

Centivora may rely on information provided by users or authorized representatives and is not responsible for outcomes arising from inaccurate, incomplete or outdated submissions.

19. International or Third-Party Data Processing

Depending on infrastructure, vendor stack or collaboration requirements, information may be processed in locations outside your immediate region.

Where cross-border or third-party processing occurs, Centivora seeks to apply reasonable safeguards consistent with applicable contractual and legal standards.

20. Links to Other Websites

Centivora websites, communications or platform areas may contain links to third-party websites or tools.

Centivora is not responsible for privacy practices, security controls or content of external websites not operated by Centivora.

You should review applicable privacy policies of any third-party service you choose to access.

21. Data Breach or Security Incident

If Centivora identifies a material security incident affecting personal information under its control, appropriate steps may be taken to investigate, contain and remediate the incident.

Where required by applicable law, affected parties and relevant authorities may be notified within reasonable timelines.

22. Changes to This Privacy Policy

Centivora may update this Privacy Policy from time to time to reflect service updates, legal developments, operational changes or compliance requirements.

The latest version will be posted on this page with the revised effective date.

Continued use of Centivora services after updates may indicate acceptance of the revised policy, subject to applicable law.

23. Grievance / Contact

For privacy, grievance or data-related questions, contact: