1. Introduction
Welcome to Centivora.
These Terms & Conditions govern your access to and use of Centivora’s website, platform, software access, AI Business OS services, 30-Day Implementation Program, training, templates, support, communication, implementation guidance and related services.
By using Centivora, booking a demo, making a payment, accessing the platform or participating in any Centivora program, you agree to follow these Terms.
If you do not agree with these Terms, please do not use Centivora’s website, platform or services.
2. About Centivora
Centivora is an AI-powered Business Operating System company founded by Jitendar Saini.
Centivora helps service and customer-facing businesses organize their customer operating flow, including:
- lead capture
- CRM
- follow-up
- booking
- communication
- payment tracking
- delivery
- support
- tracking
- AI Brain and Agents
- workflow guidance
- implementation support
Centivora’s core product is:
Centivora AI Service Business OS
Centivora’s program is:
30-Day Implementation Program
3. Nature of Services
Centivora may provide one or more of the following:
- SaaS platform access
- CRM and pipeline setup guidance
- forms and funnel/page setup guidance
- WhatsApp/email/SMS communication flow guidance
- AI Brain and AI Agent setup guidance
- workflow and automation guidance
- calendar and booking flow guidance
- payment tracking guidance
- onboarding and delivery flow guidance
- LMS/community/training access
- recorded or live training
- support while the account is active
- path-wise implementation guidance
- Done-For-You setup where separately agreed
- Product Commerce / E-commerce / Vendor Flow setup where separately agreed
Centivora is not only a CRM, WhatsApp automation tool, AI chatbot, dashboard or e-commerce builder. Centivora is designed to support a complete customer operating flow.
4. Business Paths
Centivora works through five focused implementation paths:
- Insurance & Financial
- Trainers & Coaches
- Real Estate
- Schools & Institutes
- Health & Fitness
Centivora may also provide a Product Commerce / E-commerce / Vendor Flow Layer where relevant.
Important:
Product Commerce is not a sixth main path. It is an optional support layer that can be added inside the right business path based on business needs, product data, catalog readiness, order flow and delivery process.
5. Eligibility
By using Centivora, you confirm that:
- you are legally capable of entering into an agreement
- you are providing accurate information
- you are using the service for lawful business purposes
- you have authority to represent your business, company, organization or institution if you are acting on its behalf
Centivora may refuse service if the provided information is false, misleading, unlawful or outside the scope of Centivora’s services.
6. Account Access and Responsibility
If you receive access to Centivora’s platform, community, LMS, training, dashboard, CRM or related tools, you are responsible for:
- keeping login details secure
- not sharing access with unauthorized persons
- using the platform lawfully
- maintaining accurate business and customer data
- informing Centivora of access issues
- ensuring that your team members use the system responsibly
You are responsible for any activity that happens through your account or your team’s access unless caused by Centivora’s internal fault.
7. Client Responsibilities
The 30-Day Implementation Program works when both Centivora and the client move together.
The client must:
- provide business details
- provide brand assets
- provide service/product information
- provide required access
- provide customer journey details
- attend or watch training sessions
- complete assigned tasks
- review and approve content/pages/forms/workflows
- test the setup
- communicate delays clearly
- ask support questions when needed
If client-side details, assets, approvals, access, product data or participation are delayed, the implementation timeline may extend by the same delay.
8. 30-Day Implementation Program
The 30-Day Implementation Program is a structured implementation roadmap.
General structure:
Week 1 — Foundation
Business details, path selection, customer journey mapping, CRM structure and setup plan.
Week 2 — Capture / Structure
Forms, pages, CRM stages, calendar, fields and catalog structure where applicable.
Week 3 — Automation
Follow-up messages, reminders, basic workflows, AI Brain FAQs and pipeline movement.
Week 4 — Go Live
Testing, payment flow, delivery/support flow, dashboard review and walkthrough.
The 30-day period is an implementation roadmap, not a guaranteed business result timeline. Completion depends on client participation, required inputs, approvals, access and scope.
9. Pricing and Payment
Centivora pricing may include:
- monthly plan
- quarterly plan
- yearly plan
- path-wise Done-For-You setup
- monthly support
- scope-based Product Commerce Layer
- custom implementation scope where agreed
Current universal SaaS + Program pricing:
- Monthly: ₹4,999/month
- Quarterly: ₹12,999
- Yearly: ₹44,999/year
Path-wise Done-For-You setup pricing may be shown separately on the website or shared after audit/demo.
All payments must be completed through the payment method or invoice shared by Centivora.
Service access, onboarding or setup may begin only after payment confirmation unless specifically approved by Centivora.
10. Taxes and GST
As per Centivora’s current internal status, GST is not applicable right now.
After GST registration, GST or other applicable taxes may be charged as per applicable law and professional guidance.
Tax, GST and invoice-related details may be updated when required.
Clients are responsible for their own tax/accounting treatment and should consult their own CA/accountant where required.
11. Client-Side Charges
Certain costs are client-owned and client-funded where applicable.
These may include:
- domain charges
- ad budget
- WhatsApp API wallet
- AI/API usage
- SMS/email usage
- third-party tool charges
- payment gateway charges
- external integration charges
- shipping/delivery partner charges
- product photography
- content creation
- bulk product data preparation
- any other external service charges
Unless specifically included in a written scope, these charges are not included in Centivora’s plan or setup fee.
12. Support
Support is available while the client’s account is active.
Support may include:
- WhatsApp/community support
- AI-agent-assisted support
- recorded sessions
- live training support
- implementation guidance
- 1:1 Zoom escalation where required
Support is intended to help with platform usage, implementation questions, setup guidance and flow-related issues.
Support does not automatically include:
- ad management
- advanced custom development
- third-party billing issues
- full business strategy outside agreed scope
- guaranteed revenue or lead generation
- full product data entry beyond agreed scope
- product photography/content writing unless separately agreed
13. No Revenue, Lead or Sales Guarantee
Centivora does not guarantee:
- revenue
- leads
- sales
- business growth
- ROI
- conversion improvement
- specific business results
Centivora provides software access, implementation guidance, training, templates, support and customer operating flow structure.
Business results depend on many factors including your offer, market, traffic, communication, team, execution, consistency, budget and business environment.
14. Product Commerce / E-commerce Layer
If Product Commerce / E-commerce / Vendor Flow Layer is used, the final scope may depend on:
- product count
- product categories
- product variants
- catalog readiness
- order process
- payment process
- delivery process
- vendor coordination
- client data readiness
- repeat purchase flow
Product Commerce setup is scope-based and may require separate pricing, timeline and client data preparation.
Centivora is not responsible for product quality, stock availability, vendor performance, shipping partner performance or customer disputes related to the client’s products unless specifically agreed in writing.
15. AI Brain and AI Agents
Centivora may use AI Brain, AI Agents or AI-assisted workflows to support marketing, sales, operations, finance, customer support and internal decision assistance.
AI output should be reviewed before use, especially for:
- legal matters
- tax matters
- financial decisions
- customer disputes
- sensitive communication
- public claims
- pricing decisions
- compliance-related matters
Centivora does not guarantee that AI-generated suggestions will always be complete, accurate or suitable without human review.
16. User Data and Content
You may provide business data, customer data, product data, text, images, documents, logos, offers, pricing details, SOPs, training material and other content.
You are responsible for ensuring that:
- you have the right to use and share the content
- the content is accurate
- the content does not violate any law or third-party rights
- customer data is collected and used lawfully by your business
Centivora may use your provided data only for the purpose of providing services, setup, support, implementation and platform-related operations, subject to the Privacy Policy.
17. Intellectual Property
Centivora’s brand name, website content, platform structure, training material, templates, frameworks, SOPs, documentation, designs, graphics, workflows and related materials are owned by Centivora or its respective licensors.
You may not copy, resell, redistribute, reverse engineer, reproduce or misuse Centivora’s materials without written permission.
Client-owned content such as logo, brand assets, product data, business information and customer data remains the client’s responsibility and ownership, subject to service usage requirements.
18. Third-Party Tools and Integrations
Centivora may connect with or depend on third-party services such as payment gateways, communication tools, WhatsApp API providers, email providers, SMS providers, AI/API providers, domain providers, hosting systems, shipping/delivery partners or other external tools.
Centivora is not responsible for downtime, pricing changes, policy changes, account restrictions or service failures caused by third-party providers.
Clients are responsible for complying with third-party terms and maintaining required third-party accounts, wallets, usage balances and approvals where applicable.
19. Acceptable Use
You agree not to use Centivora for:
- illegal activities
- fraud
- spam
- harassment
- misleading claims
- unauthorized data collection
- violation of privacy
- sending prohibited content
- uploading harmful code
- violating third-party rights
- misusing AI or automation
- activities that may damage Centivora, its users or third-party services
Centivora may suspend or restrict access if misuse is detected.
20. Payment Failure, Suspension and Access Restriction
If payment fails, expires, is reversed, remains unpaid or renewal is missed, Centivora may:
- pause access
- restrict platform usage
- stop support
- pause implementation
- pause onboarding
- stop additional work
- move the account to payment follow-up
- terminate access if payment remains unresolved
Centivora may restore access after payment confirmation, subject to account status and applicable policies.
21. Refund and Cancellation
Refunds, cancellations and plan changes are handled as per Centivora’s Refund Policy or the specific written agreement shared with the client.
If a refund or cancellation request is raised, Centivora may review:
- payment date
- service usage
- setup work completed
- access granted
- implementation progress
- client participation
- third-party charges
- custom work completed
- scope agreed
Please refer to the Refund Policy page for more details.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Centivora shall not be liable for indirect, incidental, special, consequential or business losses, including loss of revenue, loss of profit, loss of leads, loss of customers, loss of data, loss of business opportunity or interruption of business.
Centivora’s responsibility is limited to providing agreed platform access, support, training and implementation guidance as per the selected plan or written scope.
23. Indemnity
You agree to indemnify and hold Centivora, its founder, team, partners, service providers and affiliates harmless from claims, losses, damages, liabilities, costs or expenses arising from:
- misuse of the platform
- unlawful use of customer data
- violation of these Terms
- violation of third-party rights
- inaccurate information provided by you
- your products, services, offers or customer disputes
- your marketing, advertising, claims or communication
24. Changes to Services or Terms
Centivora may update its website, services, pricing, features, support structure, implementation scope, policies and these Terms from time to time.
Updated Terms may be posted on the website with a revised “Last Updated” date.
Continued use of Centivora after changes means you accept the updated Terms.
25. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Any dispute arising from these Terms, Centivora’s services, platform usage, payment, support or implementation shall be subject to the jurisdiction of courts in Ghaziabad, Uttar Pradesh, India, unless otherwise required by applicable law.
Before initiating formal legal proceedings, both parties should attempt to resolve the matter through mutual discussion where practical.
26. Contact
For questions related to these Terms, support, billing or service scope, contact Centivora through the official contact details provided on the website.
Business Name: Centivora
Founder: Jitendar Saini
Website: www.centivora.com
Email: hello@centivora.com
WhatsApp: +91 9958-143-810
Address: 2E, LLOYD, Dr Ambedkar Marg, Nehru Nagar 2, Ghaziabad, UP-201001, INDIA